An on-request training programme for individuals and organisations. Design communication and service that respect different needs and support dignity and independence.
We discuss your needs and participants’ experience, then agree the scope and relevant practical activities before delivery.
Who is it for?
Employees and teams
Learning objectives
- Recognise service barriers
- Adapt communication to individual needs
- Propose practical service improvements
Topics covered
- Respectful communication and listening
- Service barriers and alternatives
- Service scenarios and feedback
Our approach
Needs discussion, guided activities and a review of workplace application. Details are agreed in the proposal.
Prerequisites
Prerequisites and tools are agreed after reviewing participants’ backgrounds. Technical programmes may require accounts or licences for the selected tools.
Frequently asked questions
When does it start and what does it cost?
Contact us for the next available date and a quotation. No dates or fees are currently published.
What certificate is provided?
Request written confirmation of the awarding body, requirements and certificate scope before enrolling.